If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.
To receive a refund for an unused kit, you must notify us
within thirty (30) days of placing your order on FertilityAnswers website that you request a refund and confirm that you have not yet shipped your saliva sample to our laboratory. Please review the refund restrictions and exclusions.
Following notification to FertilityAnswers of your request for refund for an online order, you must also return the saliva collection kit, to the laboratory within thirty (30) days of the date of which you request a refund. Once we have confirmed receipt by our laboratory of your saliva collection kit within the thirty (30) day window, we will refund the balance of the total purchase price after subtracting your shipping and handling charges. We will not issue a refund if (i) you request a refund more than thirty (30) days after your order was placed, (ii) our laboratory had begun processing your saliva sample prior to your request for refund; or (iii) we do not receive your saliva collection kit within thirty (30) days of your request for refund.