Return Policy
FertilityAnswers is an online service. You need a computer with Internet access to use our service and to view your genetic data. Throughout our website, we provide detailed information regarding the genotyping process and what you can expect or may experience from our service. Please review this information prior to purchasing. Your placement of an order from FertilityAnswers constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order.
Standard Refund Policy
If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.

To receive a refund for an unused kit, you must notify us within thirty (30) days of placing your order on FertilityAnswers website that you request a refund and confirm that you have not yet shipped your saliva sample to our laboratory. Please review the refund restrictions and exclusions.

Following notification to FertilityAnswers of your request for refund for an online order, you must also return the saliva collection kit, to the laboratory within thirty (30) days of the date of which you request a refund. Once we have confirmed receipt by our laboratory of your saliva collection kit within the thirty (30) day window, we will refund the balance of the total purchase price after subtracting your shipping and handling charges. We will not issue a refund if (i) you request a refund more than thirty (30) days after your order was placed, (ii) our laboratory had begun processing your saliva sample prior to your request for refund; or (iii) we do not receive your saliva collection kit within thirty (30) days of your request for refund. 
Refund Processing
Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team that the conditions of the refund have been met. At the time your refund is requested and we confirm that your sample has not already begun to be processed by our laboratory, we will invalidate your saliva collection kit and any sample sent to our laboratory using that kit will not be processed.
International orders paid for in US dollars are refunded at the exchange rate for USD effective at the time of the refund request. If a refund is issued after a change to the currency rate, customers may receive a refund amount greater or lesser than what they paid in their local currency. FertilityAnswers is not responsible for currency rate changes that occur after the order is placed.

Any additional questions, please reach out to our Customer Service Team

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